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Terms of Service

Last Updated: October 10, 2026

Welcome to Airway Limo. These Terms of Service govern your access to and use of our website, https://airwaylimo.ca/, and the limousine, airport transfer, and transportation services provided by Airway Limo.

By accessing our website, requesting a quote, making a reservation, or using our transportation services, you agree to these Terms of Service, subject to applicable laws.

Please read these terms carefully before booking our services.

1. Our Services

Airway Limo provides professional limousine and transportation services, which may include:

  • Airport pickups and dropoffs
  • Private limousine transportation
  • Corporate and business transportation
  • Special occasion transportation
  • Prearranged point to point transportation
  • Other transportation services offered by Airway Limo

All services are subject to vehicle availability, scheduling, service areas, and confirmation by Airway Limo.

We reserve the right to decline a reservation where reasonably necessary for operational, safety, or legal reasons, subject to applicable law.

2. Reservations and Booking Confirmation

Customers may request transportation services through our website, by telephone, or through other authorized communication channels.

When making a reservation, customers are responsible for providing accurate information, including:

  • Full name and contact information
  • Pickup and dropoff locations
  • Requested pickup date and time
  • Flight details, where applicable
  • Number of passengers
  • Luggage requirements
  • Any special transportation requirements

Submitting a booking request does not automatically guarantee a confirmed reservation.

A reservation is confirmed only when Airway Limo communicates its acceptance of the booking.

Customers should review their confirmation details and promptly notify us of any errors or required changes.

3. Pricing and Payment

Transportation fares are determined based on factors such as the requested service, pickup and dropoff locations, travel distance, vehicle type, service duration, and additional customer requirements.

Depending on the booking, additional charges may apply for:

  • Additional waiting time
  • Extra stops or route changes
  • Parking fees and applicable tolls
  • Additional transportation services requested by the customer
  • Cleaning or damage caused by passengers
  • Applicable taxes and other disclosed charges

The final price and payment arrangements will be communicated during the booking process or as otherwise agreed with the customer.

Customers are responsible for paying all agreed charges associated with their reservation.

Any additional charges will be applied in accordance with the disclosed booking terms and applicable laws.

4. Cancellations and Refunds

We understand that travel plans can change.

Customers who need to cancel or modify a reservation should contact Airway Limo as soon as possible.

Cancellation eligibility, applicable charges, and refunds depend on the terms communicated and agreed upon at the time of booking.

Where applicable:

  • Cancellations made within the permitted cancellation period may qualify for a refund.
  • Late cancellations may be subject to cancellation charges.
  • Failure to arrive at the scheduled pickup location may be treated as a no-show.
  • Refunds for prepaid reservations will be handled according to the applicable booking conditions and legal requirements.

Any cancellation fees or nonrefundable charges must be communicated to customers before the booking is finalized.

If Airway Limo cancels a confirmed reservation and cannot provide an agreed alternative, the customer will receive a refund of any prepaid amount for services not provided, subject to applicable law.

For cancellation requests, please contact us using the information provided on our website.

5. Airport Transfers and Flight Delays

For airport transportation services, customers are responsible for providing accurate flight information when making a reservation.

Airway Limo may use available flight information to assist with pickup coordination.

However, customers should notify us promptly of any flight changes, cancellations, missed connections, or other circumstances that may affect their scheduled transportation.

Airport pickup arrangements, complimentary waiting periods, and additional waiting charges, where applicable, will be governed by the terms communicated at the time of booking.

Although we make reasonable efforts to accommodate travel disruptions, vehicle and driver availability cannot be guaranteed for significantly delayed or rescheduled flights.

6. Pickup Times and Service Availability

Airway Limo makes reasonable efforts to provide transportation at the agreed pickup time.

However, arrival and travel times may be affected by circumstances outside our reasonable control, including:

  • Traffic congestion
  • Road closures and construction
  • Severe weather conditions
  • Accidents or emergencies
  • Airport congestion
  • Government restrictions
  • Other unexpected operational disruptions

We cannot guarantee exact arrival times where delays are caused by circumstances beyond our reasonable control.

Customers are encouraged to allow sufficient travel time, particularly when travelling to airports, business meetings, or time sensitive events.

Nothing in this section limits any rights or remedies customers may have under applicable law.

7. Passenger Responsibilities

Passengers are expected to behave respectfully and follow reasonable safety instructions provided by the driver.

Customers and passengers must:

  • Provide accurate reservation details
  • Be ready at the agreed pickup location
  • Wear seat belts where required by law
  • Comply with applicable transportation and safety regulations
  • Respect the driver and vehicle
  • Avoid behaviour that may endanger passengers, drivers, or others
  • Ensure that children travel using legally required and appropriate child restraint systems

Smoking, illegal substances, unlawful activities, and unsafe behaviour are prohibited in our vehicles.

Airway Limo reserves the right to refuse or discontinue transportation when reasonably necessary to protect passenger or driver safety, subject to applicable law.

8. Luggage and Personal Belongings

Customers are responsible for ensuring that their luggage and personal belongings are appropriate for the reserved vehicle.

Passengers should inform Airway Limo in advance if they will be travelling with oversized luggage, additional baggage, or special equipment.

Customers are responsible for checking that they have collected all personal belongings before leaving the vehicle.

If an item is left behind, customers should contact Airway Limo as soon as possible.

We will make reasonable efforts to assist with locating lost belongings but cannot guarantee their recovery.

Any responsibility for lost, damaged, or stolen property will be determined in accordance with applicable law.

9. Vehicle Availability and Substitutions

Airway Limo aims to provide the vehicle or vehicle category agreed upon during reservation.

However, circumstances such as maintenance requirements, mechanical issues, or unforeseen operational challenges may require a vehicle substitution.

Where reasonably necessary, Airway Limo may offer a comparable alternative vehicle, subject to availability.

If a suitable alternative cannot be provided, customers will be informed of the available options, including any applicable refund rights.

10. Changes to Reservations

Requests to modify an existing reservation, including changes to pickup times, destinations, passenger numbers, or vehicle requirements, are subject to availability.

Changes may result in additional charges or revised pricing, which will be communicated before the revised service is accepted.

Customers should contact Airway Limo promptly when changes are required.

11. Website Use

Customers agree to use the Airway Limo website only for lawful purposes.

Users must not:

  • Submit false or misleading booking information
  • Attempt to gain unauthorized access to website systems
  • Interfere with website functionality or security
  • Use automated tools to disrupt website operations
  • Engage in fraudulent or unlawful activity through the website

We may restrict access to the website where reasonably necessary to prevent misuse or protect our systems.

12. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, branding, and other materials, belongs to Airway Limo or its respective licensors.

Website content may not be reproduced, distributed, modified, or used for commercial purposes without appropriate authorization, except where permitted by law.

13. Third Party Services and Links

Our website may contain links to third party websites or use external service providers for booking, payments, analytics, or other business functions.

These third parties may operate under their own terms and privacy policies.

Airway Limo is not responsible for the independent content or practices of third party websites that it does not control, except as required by applicable law.

14. Limitation of Liability

Airway Limo strives to deliver reliable and professional transportation services.

To the extent permitted by applicable law, Airway Limo will not be responsible for losses arising solely from circumstances beyond its reasonable control, including extraordinary weather events, unexpected road closures, or government restrictions.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted, including rights and remedies available under applicable consumer protection laws.

Any claims relating to transportation services will be assessed based on the circumstances, the agreed service terms, and applicable law.

15. Privacy and Personal Information

Airway Limo respects the privacy of customers and website visitors.

Personal information collected through reservations, inquiries, and website interactions is handled in accordance with our Privacy Policy and applicable privacy laws.

For more information, please review our Privacy Policy:

https://airwaylimo.ca/privacy-policy/

16. Governing Law

These Terms of Service are governed by the applicable laws of Canada and the province or territory whose laws apply to the relevant services and transactions.

Nothing in these terms restricts mandatory consumer protections or other legal rights available under applicable law.

17. Changes to These Terms

Airway Limo may update these Terms of Service to reflect changes in services, business practices, or legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Changes will not retroactively alter the terms of an existing confirmed booking unless agreed with the customer or permitted by applicable law.

Customers are encouraged to review these terms periodically.

18. Contact Information

If you have questions about these Terms of Service, reservations, cancellations, or transportation services, please contact:

Airway Limo

Website: https://airwaylimo.ca/

Email: info@airwaylimo.ca

We appreciate your trust in Airway Limo and look forward to providing you with professional and reliable transportation services.